At ProQuest Consulting, our people are the heart of everything we do. We foster a tight-knit, diverse culture where our team thrives, grows, and enjoys the journey.

As a Salesforce Summit Partner, we specialise in Customer Service, Field Service, and Generative AI solutions—helping mid-market and enterprise organisations transform their operations through smart technology. With a team of 40+ professionals from 18 countries, we deliver bespoke solutions that drive impact, innovation, and lasting value.

We’re proud to be Great Place to Work–certified for two consecutive years, with a 100% staff approval rating. In 2023, we were named one of the Top 2 Best Places to Work for Small Businesses in Australia, reflecting our ongoing investment in our people and culture.

We’re currently looking for a Senior Functional Consultant (Field Service Lightning Specialist) to join our team on a 12-month fixed-term contract, with the potential for extension. You'll play a pivotal role in delivering Field Service Lightning (FSL) solutions for a large-scale transformation project—helping businesses unlock the full power of Salesforce and Agentforce.

What makes you a fit?

You’re a:

Salesforce expert with deep experience in Field Service Lightning
Analytical problem solver who understands operational field challenges and how to solve them
Collaborative consultant who builds trust with clients and partners across delivery teams
Adaptable operator who thrives in fast-paced, evolving environments
Lifelong learner with a commitment to continuous growth and excellence

Must-haves:

4+ Salesforce certifications (Sales and Service Cloud are essential)
Solid experience implementing Field Service Lightning in complex customer environments
Proven ability to map operational processes and translate requirements into scalable Salesforce solutions
Strong background in business analysis and facilitating functional workshops
Excellent communication and stakeholder management skills

Bonus points if you:

Have experience with Salesforce Marketing Cloud
Are familiar with Agentforce and passionate about leveraging AI to improve field operations
Have worked in Agile teams (Scrum preferred)
Translate data and business challenges into actionable solutions

Who we are:

A Salesforce Summit Partner with 13+ years of experience delivering innovative, multi-cloud solutions
Winners of the Salesforce Global Partner Innovation Awards (2012, 2021)
Trusted experts in Field Service, Service Cloud, and Agentforce deployments
Practitioners of our proven Agile delivery methodology, PQScrum
A team that prioritises excellence, collaboration, and social impact

What’s in it for you?

Competitive salary (contract rate)
12-month fixed-term contract, with potential to extend based on project scope and performance
Flexible work arrangements with strong remote support
MacBook Pro, 27” monitors, and the tools you need to succeed
Paid training and certification support during your contract
Opportunity to be part of a transformative, high-impact project with one of Australia’s top-performing Salesforce teams

Ready to make an impact?

If you're a Field Service Lightning expert ready to contribute to a major Salesforce transformation, we want to hear from you—apply now!

Senior Functional Consultant - 1 year Fixed Term Contract